nbaji Terms and Conditions

1. Introduction and Scope

nbaji is an online entertainment and gaming platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the nbaji website, mobile application, and all related services. By accessing the platform or creating an account, you confirm that you have read, understood, and agreed to follow these Terms.

nbaji reserves the right to amend these Terms at any time. If you continue to use the platform after changes take effect, you will be considered to have accepted the updated Terms. We therefore ask that you review this page regularly. To learn more about our business activities and values, visit our About Us page.

2. Account Registration and Eligibility

2.1 Registration Requirements

To open an account on nbaji, the following conditions must be met:

• The applicant must be at least 21 years old.
• All information provided during registration must be accurate, complete, and up to date.
• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• The mobile number or email address used for registration must be your own.
• If any account information changes, nbaji support must be notified as soon as possible.

2.2 Identity Verification (KYC)

nbaji may request identity verification of an account holder at any time. This process may require a copy of a national ID card, passport, or driving licence, proof of address, and proof of ownership of the payment method used. Withdrawals may be temporarily suspended until verification is complete. Refusing to verify or providing false information may result in account suspension or closure.

2.3 Account Security

Keeping your account login details confidential is entirely your responsibility. Never share your password with any third party. If you suspect unauthorised access to your account, contact nbaji support immediately. You are responsible for all activity carried out on your account.

3. Deposit and Withdrawal Rules

3.1 Deposit Methods and Limits

Deposits on nbaji can currently be made via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100. Before depositing, make sure you are sending funds to the correct account number. nbaji is not responsible for funds sent to an incorrect number.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals can only be made to the same payment method used for the deposit, and the account must belong to the same person. Withdrawal processing typically takes 15 minutes to 2 hours, but may be delayed if a verification process is ongoing.

3.3 Suspicious Transactions

nbaji reserves the right to reject any transaction or place it on hold for review, particularly if it appears unusual or suspicious. If evidence of money laundering or fraudulent activity is found, the related account will be closed immediately and the balance may be forfeited.

4. Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳8,000. To receive this bonus, the bonus amount must be wagered 25 times — meaning the wagering requirement must be met before the bonus funds can be withdrawn. Example: a ৳1,000 deposit earns a ৳1,000 bonus, making the balance ৳2,000, and ৳1,000 × 25 = ৳25,000 in wagering must be completed.

4.2 Other Promotions

nbaji regularly offers various promotions, including weekly reload rewards, weekend slot festivals, and cricket season bonuses. Each promotion has its own terms, which are listed in detail on that offer's page.

4.3 Bonus Abuse

Abusing bonus benefits — such as using multiple accounts, registering with false information, or bonus arbitrage — is strictly prohibited. If such activity is detected, the bonus will be cancelled and the account may be suspended or permanently closed.

5. Gaming Rules and Fair Play Policy

5.1 General Gaming Rules

All games on nbaji are operated by verified third-party software providers. Each game has its own rules, payout structure, and RTP. If a game result is displayed incorrectly due to a technical error, the server record will be considered final.

5.2 Betting Limits

Each game or sports section has set minimum and maximum bet limits, which are displayed in the game interface. nbaji reserves the right to change these limits at any time.

5.3 Technical Errors

If a game round is left incomplete due to a server outage, network issue, or software error, nbaji reserves the right to refund or void the bet for that round. Any winnings obtained by exploiting a technical error will be considered void.

5.4 Collusion and Cheating

Attempting to control game outcomes by colluding with other players, using bots or automated software, and any form of fraudulent activity are completely prohibited. If such activity is detected, the account will be closed and related balances may be seized.

6. VIP Program and Cashback

6.1 VIP Tiers

nbaji's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier — Bronze receives up to 0.2%, Silver 0.4%, Gold 0.6%, and Platinum 0.8% weekly cashback.

6.2 Cashback Calculation

Weekly cashback is calculated based on the net loss for that week (total losses minus total winnings). Example: a Gold tier member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.6% = ৳120 cashback.

6.3 VIP Tier Changes

VIP tiers may be upgraded or downgraded based on a player's activity and engagement. nbaji reserves the right to set the criteria for tier changes and will inform members of any changes through separate communication.

7. Copyright and Intellectual Property

The nbaji website, application, logo, design, text, graphics, software code, and all other content are protected by nbaji's intellectual property rights. Copying, distributing, or modifying any part of this content without written permission is prohibited, except for personal, non-commercial use.

Third-party game software (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, etc.) falls under the intellectual property of their respective developers. When using these games, the terms of the relevant provider also apply.

8. Limitation of Liability

8.1 Service Availability

nbaji does not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, upgrades, or unforeseen circumstances. nbaji will not be liable for any loss caused by such temporary outages.

8.2 Financial Loss

Financial loss resulting from participation in games is entirely the player's responsibility. nbaji never guarantees the outcome of any bet. All games carry the possibility of loss, and this is a normal part of gaming activity.

8.3 Third-Party Services

nbaji is not directly liable for issues arising from the operations of payment gateways (bKash, Nagad, Rocket, Upay) or game software providers, but will make every effort to assist in resolving such issues.

9. Personal Data and Privacy

Details on how your personal information is collected, used, and stored are provided in our Privacy Policy. By creating an account, you consent to that policy.

nbaji uses SSL encryption and other security measures to keep your information safe. However, it is not possible to make data transmission over the internet entirely risk-free, so please remain cautious about protecting your own information.

10. Responsible Gaming

nbaji takes responsible gaming seriously. We believe gaming should be for entertainment — not a solution to financial problems. Tools are available to help you stay in control, including setting deposit limits, taking a temporary break, or permanently closing your account.

Detailed advice on managing gaming habits, getting help, and keeping yourself safe can be found in our Responsible Gaming Guide. If you feel you have a problem, do not wait — contact support.

11. Account Suspension and Closure

11.1 Closure at User's Request

You may request closure of your account through support at any time. If pending wagering requirements have not been met before the request is processed, the bonus balance may be cancelled. The main balance will be returned.

11.2 Closure by nbaji

nbaji may suspend or permanently close any account for any of the following reasons:

1. Violation of the terms and conditions or fraudulent activity.
2. Providing false information during identity verification.
3. Operating multiple accounts.
4. Abusing bonus benefits.
5. Suspicious financial transactions.
6. Harassment or misconduct towards other users or staff.

In the event of account closure, nbaji is not obliged to explain its decision, but will attempt to return any legitimate balance that is not subject to forfeiture as a result of a terms violation.

12. Complaints and Dispute Resolution

12.1 How to Submit a Complaint

If you have a complaint, first contact nbaji via live chat or email support. Submitting a complaint with a detailed description of the issue, your account information, and relevant screenshots helps achieve a faster resolution. The support team is available 24 hours a day, 7 days a week in both Bengali and English.

12.2 Dispute Resolution

nbaji always seeks to resolve disputes amicably. If you are not satisfied with the support team's decision, there is an option to have the complaint reviewed at a higher management level. In all disputes, nbaji's final decision will be considered binding.

For answers to common questions, visit our FAQ page — where you will find detailed answers to frequently asked questions about accounts, payments, and bonuses.

13. Miscellaneous Provisions

13.1 Changes to the Terms

nbaji may amend these Terms at any time. Updated terms take effect from the moment they are published on the website. For significant changes, members will be notified by email or in-app notification where possible.

13.2 Severability

If any provision of these Terms becomes invalid or unenforceable for any reason, this will not affect the validity of the remaining provisions. The invalid provision will be replaced by a valid provision that is consistent with applicable law.

13.3 Entire Agreement

These Terms, the Privacy Policy, and the specific terms of each promotion together form the entire agreement between nbaji and the user. No oral or unwritten promises or understandings beyond these are valid.

13.4 Contact

If you have any questions or comments about the Terms, please contact nbaji via 24/7 live chat or email. The support team is able to assist in both Bengali and English.