For Ages 21+

nbaji Responsible Gaming — Your safety is our priority

Alongside sports betting and casino entertainment, taking care of yourself and your family matters most. nbaji believes that healthy habits and awareness are the foundation of a good experience.

Safe Environment Age 21+ 24/7 Support

Responsible Betting — The Path to Healthy Entertainment

Responsible Gaming — What It Is and Why It Matters

Betting and casino games are a form of entertainment — not a guaranteed source of income. nbaji wants every member to play with a healthy mindset, within a set budget, and for entertainment purposes only. Responsible gaming means knowing your limits, sticking to them, and asking for help when needed.

Our Terms and Conditions clearly state that the minimum age to open an account and take part in any betting or gaming activity on nbaji is 21. Minors have no opportunity to create or use an account, and we enforce this strictly.

Placing larger bets to chase money you have lost, skipping sleep or work to keep playing, or hiding your gaming from family — these are signs of problematic behaviour. Being aware of them in time makes it much easier to get back on track.

Our Commitment

nbaji never allows minors to play and does not encourage problem gamblers.

We actively provide self-exclusion, deposit limits, and cooling-off period options.

Our support team is available in Bengali and English 24 hours a day, 7 days a week.

21+

Age Limit — Strictly Enforced

The minimum age to open any account and take part in all betting or gaming activities on nbaji is 21. If age cannot be verified during identity checks, the account is suspended. Do not let anyone you know who is underage use your account, and keep your device and password secure.

Tools and Features to Keep Yourself in Control

nbaji gives you a range of effective tools so you can manage your own gaming limits. Contact our support team via 24/7 live chat or email to set these limits.

Deposit Limit

Set a maximum amount you can deposit per day, per week, or per month. Once set, lowering the limit takes effect immediately; raising it is subject to a waiting period.

Session Time Limit

Set a time limit for how long you play in one session. When the time is up, the session ends automatically and a notification is shown.

Loss Limit

Decide the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed for that period.

Cooling-Off Period

Put your account on a temporary break for a set number of days. You will not be able to log in during this time. It gives you space to make decisions with a clear head.

Self-Exclusion

You can exclude yourself from your account for an extended period, or even permanently. Any attempt to open a new account during self-exclusion is blocked.

Support Channels

To set or cancel any limit, contact the nbaji support team in Bengali via 24/7 live chat or email. No delays.

Request to Set a Limit

Fill in the form below to let the support team know — they will set the applicable limit on your account.

Username

Type of limit

Details

This form is only for letting the support team know what you need — you can also tell them directly via live chat.

Warning Signs of Problem Gaming

If you notice any one or more of the following signs in yourself or someone close to you, seek help in time.

Placing increasingly larger bets to recover lost money and going over your budget.
Hiding how much you are playing from family or friends, or lying about it.
Skipping work, studies, or family responsibilities to play.
Thoughts about gaming keep coming back even when your attention is elsewhere.
Feeling restless, irritable, or anxious when you cannot play.
Taking on debt or dipping into savings to cover gaming costs.
You have tried to stop multiple times but have not been able to.

Check Yourself — Honest Questions

Ask yourself a few straightforward questions every month: How much money did I spend on gaming this month? Was it within my set budget? Did gaming bring me enjoyment, or did it increase my stress?

If the answers make you uncomfortable, that could be an early sign of a problem. Simple awareness often prevents bigger issues from developing.

You will find answers to common questions about responsible gaming on our FAQ page, which can help you better understand your own situation.

Remember, asking for help is not a sign of weakness — it takes courage.

Where to Find Support

If you are struggling, you do not have to face it alone. Besides nbaji's own support team, the people close to you and professional counsellors are here to help.

nbaji Live Chat Support

Chat with nbaji in Bengali via live chat at any time of day or night. Requests for self-exclusion, deposit limits, or account closure are handled immediately.

Email Support

Write the details of your issue and send it to the nbaji support email. Replies are provided in both Bengali and English.

Family and Loved Ones

Talk openly with someone you trust. The involvement and support of family plays the biggest role in long-term recovery.

Professional Counsellors

Speak with a mental health or behavioural specialist. Mental health services are available at various hospitals and clinics across Bangladesh.

Community Groups

Join a group or peer support network that helps people overcome problem gambling. Sharing experiences together makes recovery easier.

Information and Educational Resources

To learn more about responsible gaming, you can read about nbaji's goals and values on our About Us page. Awareness is the first step.

Protecting Minors

Any gaming or betting activity on nbaji is for people aged 21 and above only. If there are children or teenagers on your device, take the following steps:

Always log out after using the nbaji app or website.
Never save or share your password.
Use parental control software on your device.
Remove financial information and payment cards from the account.
If an underage account is identified, we take immediate action.

The Privacy of Your Information

Any information you share during the responsible gaming process — self-exclusion requests, limit-setting details, or support chat conversations — is completely confidential and used only to protect your account.

Our Privacy Policy details what information we collect, how long we retain it, and in what circumstances it may be used.

On the security side, nbaji uses SSL encryption and your personal information is never sold to third parties.

Common Questions About Responsible Gaming

Yes. Activating self-exclusion stops betting and gaming on your account, but your existing balance remains secure. Contact the support team via live chat or email for help with the withdrawal process.

Requests to lower a limit take effect immediately. Requests to raise a limit are subject to a waiting period, giving you time to reconsider the decision.

Generally, only the account holder can request limit changes. However, if a family member contacts the support team with a serious concern, we can review the situation and take the necessary steps. Learn more via live chat.

A cooling-off period is a temporary break — usually for a few days to a few weeks. The account reactivates automatically when it ends. Self-exclusion is long-term or permanent — additional verification is required to reactivate even after the period ends.

If gaming starts to affect your sleep, work, or family relationships, if repeated attempts to stop have failed, or if you feel financial pressure — these are warning signs. In that situation, reach out to the nbaji support team or a professional counsellor.

No. The minimum age for any betting or gaming on nbaji is 21. If an underage account is detected, it is closed immediately. Parents and guardians should keep their devices and passwords secure.