nbaji's Privacy Policy

1. Introduction and Scope

This privacy policy describes our commitment and approach to collecting, processing, and protecting the personal information of nbaji platform users. By using the nbaji website, mobile application, and related services, you are considered to have accepted the terms of this policy.

This policy applies to all nbaji services and products, including casino games, sports betting, live casino, and all other entertainment services. It is in effect at every stage of your relationship with us — from account registration through every transaction.

For full details on the general terms of using our platform, we recommend reading the Terms and Conditions page, which contains important information that complements this privacy policy.

2. Types of Information Collected

nbaji collects the following types of personal information to operate its services properly:

2.1 Identity Information

• Full name (in Bengali and English)
• Date of birth — for age verification (to confirm 21+)
• National ID card or passport number
• Scanned copy of photo ID (during account verification)

2.2 Contact Information

• Mobile number (including numbers linked to bKash, Nagad, Rocket, or Upay transactions)
• Email address
• Current address

2.3 Financial Information

• Deposit and withdrawal history
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction amounts and timestamps

2.4 Usage Information

• Gaming history, betting patterns, and preferred games
• Session duration and activity logs
• Balance, bonus usage, and wagering history

2.5 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookie data and session tokens
• App version information (for Android APK or iOS users)

3. How Information is Collected

We collect information in the following ways:

3.1 Directly from you

Information you provide directly during account registration, login, deposits, withdrawals, bonus claims, or when contacting live chat support is collected.

3.2 Automatically

When you use the nbaji website or app, certain technical information is collected automatically through cookies, web beacons, and log files. This information is used to improve platform performance and ensure security.

3.3 From third-party verification services

nbaji may use approved third-party verification services to confirm identity during the account verification process. Only the necessary information is shared in such cases, and the relevant service providers are bound by confidentiality obligations.

4. Purpose of Using Information

nbaji uses your information only for specific and legitimate purposes:

4.1 Service Operations

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Providing bonuses and rewards
• Providing customer support — 24/7 live chat and email in Bengali and English

4.2 Security and Fraud Prevention

• Detecting unauthorized access
• Monitoring suspicious transactions
• Preventing money laundering and financial fraud
• Confirming identity through OTP verification

4.3 Responsible Gaming

We believe safe gaming is every user's right. By analysing user gaming patterns, we can identify unusual behaviour and, where needed, offer support on responsible gaming — an important part of our platform.

4.4 Service Improvement

• Analysis to improve user experience
• Planning the launch of new games and features
• Informing users about relevant promotions and offers

4.5 Legal Obligations

To comply with applicable laws and regulations, or in response to legally valid authority requests, nbaji may be required to retain or disclose certain information.

5. Information Storage and Security

nbaji uses industry-standard technology to protect your information. All data exchanged between you and our servers is secured through SSL (Secure Socket Layer) encryption.

5.1 Technical Security Measures

• SSL/TLS encryption — on all data transmissions
• Encrypted database storage
• Firewall and intrusion detection systems
• Regular security audits
• Two-factor authentication (OTP)

5.2 Access Control

Access to your personal information is granted only to staff who need it to carry out service operations. Every access is logged and audited.

5.3 Financial Information Security

Transaction information processed through bKash, Nagad, Rocket, and Upay is handled in accordance with the security standards of the respective mobile banking providers. We do not store any card numbers or payment credentials directly.

6. Sharing Information with Third Parties

nbaji does not sell, rent, or transfer your personal information to any commercial third party. However, sharing information may be necessary in the following limited circumstances:

6.1 Service Operation Partners

Selected service providers handling payment processing, identity verification, and technology infrastructure may have limited access to information. All such partners are contractually bound to maintain our privacy standards.

6.2 Legal Obligations

In the case of a court order, government directive, or legal investigation, nbaji may be required to provide information in compliance with applicable law. Before any such disclosure, we will attempt to notify you to the extent legally permitted.

6.3 Business Changes

If there is a change in nbaji's ownership or business structure, such as a merger or acquisition, user information may be transferred to the new entity. In such cases, we will inform users in advance and the protections of this privacy policy will continue to apply.

7. Cookies and Tracking Technologies

nbaji uses cookies and similar tracking technologies that improve your browsing experience and help us monitor the quality of our services.

7.1 Types of Cookies

• Essential cookies: These are necessary to keep login sessions active, maintain security tokens, and ensure core functionality.
• Functional cookies: Store your preferred language, game settings, and personal customisations.
• Analytics cookies: Collect anonymous data to understand which parts of the site are used most.
• Security cookies: Help detect fraudulent activity and keep user accounts secure.

7.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some core nbaji services to not function correctly.

8. User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact the support team to request a copy of this information.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, you can request that it be corrected. Re-verification may be required for identity-related information.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing transactions.

8.4 Right to Object to Processing

You may object to your information being used for marketing communications and can unsubscribe from marketing messages at any time.

9. Data Retention Period

nbaji retains your data only for as long as necessary. Retention periods may vary depending on the type of data:

• Account information: for the duration the account is active and for a specified period after closure, as required by applicable law.
• Financial transaction records: as required by financial regulatory requirements.
• Communication logs: for a limited period to ensure the quality of support services.
• Cookie data: either at the end of a session or after a set period, depending on the type of cookie.

Data retained for legal reasons after an account is closed is strictly protected and is not used for any active service operations.

10. Protection of Minors

All services at nbaji are exclusively for individuals aged 21 and above. We do not knowingly collect information from any minor.

Date of birth is verified during registration, and age may be confirmed through identity documents if needed. If we become aware that a minor's information has been collected, that account will be closed immediately and all related data will be deleted.

Parents or legal guardians who believe their minor child has created an account on our platform are requested to contact our support team immediately.

11. Policy Changes

nbaji reserves the right to review and update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continued use of nbaji after changes take effect will be considered your acceptance of the new policy. If you do not agree to the new policy, you may request to close your account.

For general information about our services, terms and conditions, and user rights, please also read the Frequently Asked Questions section.

12. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

To learn more about nbaji and get an idea of our service philosophy and values, visit the About Us page.